Contact Us
AdvantageBridal.com
Advantage Products Group, LLC
4050 Spencer Street, Suites J & K
Torrance, CA 90503
310-371-2060 fax 310-371-2115
Please note that this is not a retail location and is not open to the public.
Hours of Operation
Office Hours: Mon-Fri 8:30 a.m. to 5 p.m. Pacific Time
Customer Service Hours: Mon-Fri 9 a.m. to 4 p.m. Pacific Time
To Contact Us
We believe that email is the most efficient way we can communicate with you. Just think... we won't be playing phone tag; we both have a tangible record of our communications, and you will experience no frustration due to busy signals during peak season, which seems to last for nine months! We have several customer service representatives ready to assist you via e-mail and they will respond as quickly as possible. Please understand that if you are checking status on an order, sometimes we have to contact our supplier. If they are closed for the day, you may not receive an answer until the following business day, but we promise to answer you as promptly as possible. Regardless, after fifteen years in this business, we have discovered e-mail to be a wonderful form of communication with our customers!
If you need to contact us by telephone, please call 310-371-2060. Please understand that while we have several dedicated customer service lines, when we have customers calling from all over the United States and Canada, you will frequently receive a message that all operators are busy. This is one reason why e-mail is much less frustrating. In any case, please do not e-mail and then call us also. That will slow down the process, as the employees answering e-mail will pull your order and then when you call, the telephone employees will not be able to locate your paperwork.
All ordering inquiries and Questions: sales@advantagebridal.com
Product submissions (NO CUSTOMER SERVICE ISSUES): webmaster@advantagebridal.com
Please note that once you place an order, it usually cannot be changed. We have crews working diligently to process orders and ship them out to you as quickly as possible. Orders are processed too quickly to be changed in most instances. We appreciate your understanding. Please order carefully!
Please be patient as we receive hundreds of orders per week, and all of our brides are as anxious as you are to know when they will receive their orders. We will be watching the event date you provided on your order form. If you have any concerns, please let us know!
Thank you for your interest in our online bridal shop. We've owned a couple of retail bridal shops and felt frustrated that space limited the variety of items we were able to offer. Our online store features nearly 6,000 items, with new items added daily. We sold our last retail store at the end of 2004, but kept the online business, which we started in 1997. We've been in the bridal business for over 15 years and strive to offer the best quality bridal and special occasion items at the very best prices.
Catalog Requests
Right from the beginning, we determined we would not print a paper catalog.
Why? Because each year, about 4 billion lbs. of paper are used to make direct-mail catalogs. Combined with other superfluous mail, this translates to the loss of 100 million trees each year!
Rather than chop down trees, we put extra time and care into our website and product images. You'll find everything you need right here.
- Safe Ordering
Your credit information is handled by VeriSign.
- Limited Data Access
All credit information from this site is stored separately with restricted access.
- Data Storage
Your credit information is stored safely behind a firewall. This information is not stored on the web server.
- Secure Sockets Layer (SSL)
SSL technology is the highest level of security on the Internet. The Secure Sockets Layer protocol provides server authentication, data integrity and privacy on the web. SSL not only encrypts all information transmitted, but also verifies the identity of the server and the safe arrival of the original message.
